Last updated: March 1, 2026
This Service Level Agreement ("SLA") describes the service availability commitments and remedies available to customers of SEO RITE Inc. ("SEO RITE") on paid subscription plans. This SLA applies to the SEO RITE platform, including the web application, API endpoints, and background processing services (collectively, the "Services").
This SLA is incorporated into and subject to the SEO RITE Terms of Service. Capitalized terms not defined herein have the meanings ascribed in the Terms of Service.
SEO RITE commits to a Monthly Uptime Percentage of at least 99.9% for the core platform services. "Monthly Uptime Percentage" is calculated as:
((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) x 100
"Downtime" means a period during which the core platform (web application and API) is materially unavailable, as measured by SEO RITE's monitoring systems. Downtime is measured in one-minute intervals. Partial minutes of unavailability are not counted as Downtime.
The following are excluded from Downtime calculations:
If SEO RITE fails to meet the Monthly Uptime Percentage commitment, eligible customers may request service credits according to the following schedule:
| Monthly Uptime Percentage | Service Credit |
|---|---|
| 99.0% – 99.9% | 10% of monthly subscription fee |
| 95.0% – 99.0% | 25% of monthly subscription fee |
| Below 95.0% | 50% of monthly subscription fee |
To receive a service credit, the customer must submit a request to support@seorite.com within 30 days of the end of the billing month in which the Downtime occurred. The request must include the affected dates, times, and a description of the impact. SEO RITE will review the request and respond within 10 business days.
The total service credits issued to a customer for any single billing month shall not exceed 50% of the customer's monthly subscription fee for that month. Service credits are applied as a credit against future invoices and are not redeemable for cash. Credits cannot be transferred or applied to other accounts.
SEO RITE uses industry-standard monitoring tools to track platform availability. Uptime data is available upon request for Enterprise plan customers. SEO RITE will provide incident post-mortems for any Downtime event exceeding 30 minutes upon customer request.
SEO RITE performs scheduled maintenance to ensure optimal performance and security. Maintenance windows are typically scheduled during off-peak hours (Saturday or Sunday, 02:00–06:00 UTC). Customers will be notified at least 48 hours in advance via email and in-app notification. Emergency maintenance may be performed with shorter notice when required for security or data integrity.
SEO RITE classifies incidents by severity and commits to the following initial response times:
| Severity | Description | Response Time |
|---|---|---|
| P1 – Critical | Complete platform outage or data loss | 1 hour |
| P2 – High | Major feature degradation, API errors | 4 hours |
| P3 – Medium | Minor feature impact, workaround available | 1 business day |
| P4 – Low | Cosmetic issues, feature requests | 2 business days |
During active incidents, SEO RITE will communicate updates through the following channels: in-app status banner, email notifications to workspace administrators, and our status page. For P1 incidents, updates will be provided at least every 30 minutes until resolution.
This SLA does not apply to: (a) free trial accounts; (b) Starter plan accounts; (c) accounts with overdue payments; (d) features explicitly labeled as "beta" or "experimental"; or (e) third-party integrations and data sources. Enterprise customers may negotiate custom SLA terms as part of their subscription agreement.
For SLA-related inquiries, credit requests, or incident reports, contact us at support@seorite.com. Enterprise customers with dedicated support may also reach their assigned account manager directly.